Use of cookies.

The Bosch website uses cookies so you can place items in your shopping basket, book an engineer online and allow Bosch to collect anonymous statistical data to help improve the performance of the website. Ignore this message if you are happy to continue. Click the links on the right if you would like to view more information about the cookies that are used and how to manage your settings.

Coffee machine not pumping water

What should you do when your coffee machine isn’t pumping water?

When your coffee machine stops pumping water, this is usually an indication that the appliance needs to be descaled. At Bosch customer service, we recommend using an original descaler to remove limescale deposits in your coffee machine properly. Please don’t use domestic cleaners, as they can be aggressive and may harm your machine over a period of time.

If, on the other hand, water runs out of your coffee machine, in most cases a repair is required. If this occurs within the 2 year warranty period, we’ll provide a free of charge repair subject to our terms and conditions. Outside the warranty period, we will provide a quote in advance of carrying out any repair.

If you would like to arrange a repair on your Bosch coffee machine, please call our customer service department on 01450 2655.

To coffee machine descaler

Contact us

Our specialist advisors are available Monday to Friday 8am to 8pm, Saturday 8am to 4pm and Sunday 9am to 3pm.

Service assistant

Online support and the answers to many common questions can be found within our Service assistant

Instruction manuals

If you have lost your manual you can download a copy. Instruction manuals contain essential information to operate and maintain your appliance.

Replacement spare parts

Sometimes a spare part is all you need to get your appliance back up and running. Buy genuine spare parts direct from Bosch.