We use the data you provide in this form (such as contact and order details) to process your cancellation or return request, which is necessary for the performance of our contract with you (Art. 6(1)(b) GDPR). Your request is first processed by an automated system for a quick response. Based on the outcome, you will receive an automatic email confirming, accepting, or rejecting your request. If a return is accepted, we will share your address with our logistics partner to arrange the pick-up. In cases where the automated system cannot process your request, it will be forwarded to a call center agent who will contact you to resolve the matter. For complete information on data retention, your rights, and our contact details, please refer to our data protection information .
