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Coffee machine not pumping water

What should you do when your coffee machine isn’t pumping water?

When your coffee machine stops pumping water, this is usually an indication that the appliance needs to be descaled. At Bosch customer service, we recommend using an original descaler to remove limescale deposits in your coffee machine properly. Please don’t use domestic cleaners, as they can be aggressive and may harm your machine over a period of time.

If, on the other hand, water runs out of your coffee machine, in most cases a repair is required. If this occurs within the 2 year warranty period, we’ll provide a free of charge repair subject to our terms and conditions. Outside the warranty period, we will provide a quote in advance of carrying out any repair.

If you would like to arrange a repair on your Bosch coffee machine, please call our customer service department on 01450 2655.

To coffee machine descaler

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Our advisors are available Monday to Friday 08:00am to 20:00pm, Saturday 09:00am to 17:00pm and Sunday 09:00am to 16:00pm.

Appliance assistant

Online help, support and advice for many common problems and questions can be found within our appliance assistant.

Instruction manuals

If you have lost your manual you can download a copy. Instruction manuals contain essential information to operate and maintain your appliance.

Spare parts

Sometimes a spare part is all you need to get your appliance back up and running. Buy genuine spare parts direct from Bosch.