Terms and Conditions

Who can submit a review

We welcome reviews about your experience with us and our products and services. We send all customers that have opted in to hear from us with an invitation to submit a review.

You must be over 18 to leave a review.

Incentivised reviews must be genuine and fully disclosed

We and others may offer you incentives to leave a review from time to time, and if this happens you must give your honest unbiased opinion and ensure your review explains the incentive received.

How to leave a review

When you register your product on MyAccount, you will receive an email with a bespoke link or go to: Product reviews | Bosch IE You will be asked to provide your email address and nickname alongside your review. You also have the option to provide general information including your age range, household size and how often you use the product.

In order to delete a review, you can contact Customer Service: Contact Bosch Customer Service | Bosch IE

You may also request all of your user data to be removed by creating a Consumer Data Request which can be submitted via the following link:

https://datarequest.bsh-group.com/en/

Rules for reviews

Your review must:

• Reflect your genuine experience (both positives and negatives).
• Fully disclose how it has been incentivised (for example, given in exchange for a discount, free gifts, cashback).
• Not relate to a product or service you are connected with (for example, because you (or someone in your family) has a financial interest in or works for the business that provides it).
• Not manipulate ratings (for example, you cannot submit multiple reviews for the same product or service).
• Comply with the moderation criteria listed below.

If you just have a question or need help

We want you to share your experiences of our products and services with others. However, if you just have a question for us or need help with any of our products or services, please contact our Customer Service team directly: Contact Bosch Customer Service | Bosch IE

Where and how we display reviews

All reviews will be used at our sole discretion.

Reviews for our products and services appear on our website and on retailer websites that stock our products and use third party review platforms. Your review will also display your user nickname, publication date, and optionally, your age range, household size and how often you use the product.

We publish all reviews that comply with our Rules for reviews (whether positive or negative) with the “most relevant” first. This considers the length of the review, number of helpfulness votes, number of pictures and review submission date. It does not take into account review rating.

We create overall ratings for products by averaging the ratings received. Reviews are checked and verified through a combination of automation and manual moderation based on a jointly agreed moderation guideline. You will receive an email to confirm if your review has been accepted or rejected. Key moderation criteria that could lead to a review being rejected include:

• Competitor Reference: If there is reference to a competitor.
• Foreign Language: If it is written in a foreign language.
• Generally Inappropriate: e.g. including discriminatory statements, hate speech, profanity, code or lots of symbols.
• Image: If there is imagery and videos that include prohibited content such as nudity, children in undergarments, anything that is dangerous or illegal, longer than 10 minutes or irrelevant. In addition, if there are images which show the incorrect product, these will be rejected.
• Legal Interest: If there is anything referring to crime or criminal activity.
• Personally Identifiable Information: If it Includes personally identifiable information.
• Identity Theft: If it contains data that could lead to identity theft.
• Purchase / User Experience: If the reviewer states or implies there was no purchase and that they don’t own the product e.g. "I ordered it today and haven’t had a chance to try it yet, but I can’t wait"
• Spam: If it is spam or content that is duplicated on a massive scale.
• Underage: If the content states or suggest the reviewer is under the age of 18.
• Irrelevant Content: Contains no information or sentiment and/or is so poorly written as to be unintelligible.
• Fake reviews: fake or misleading reviews are prohibited.

We may use your reviews in our marketing

By submitting a review, you grant us the right to use and publish your content in various forms. This may include using your review for marketing purposes on our website, social media, email marketing, or in printed materials, without any obligation to pay you.

We may include all (or a representative part) of your review in our marketing material in any media (for example, on our website, in a brochure or in advertising). Your identity will not be revealed.

Please report suspicious reviews to us

If you think any review is fake or otherwise doesn't comply with the Rules for reviews please report this to us by clicking the Report button on the review.

How we investigate and deal with suspicious reviews

If our own monitoring or a report from you or someone else suggests that a review does not comply with the Rules for reviews we will promptly investigate and may:

• Immediately remove it (or not publish it, where it has been detected before publication). We will do this where we are certain it is non-compliant.
• Investigate it further (which may involve contacting the reviewer for evidence that it is compliant) and flag it as a possibly fake review until our investigation is complete. If we then determine the review is non-compliant we will remove it.

If we identify one review as non-compliant we may remove all reviews submitted by the same reviewer and refuse to publish any further reviews from the same reviewer.

If we remove a review or are investigating it we will not count it towards any aggregated review score.

Changes to this Policy

As laws change or our business evolves, we may update these terms. We encourage you to check this page periodically to stay informed about any changes.

Governing Law

These Terms) shall be governed by and construed in accordance with English law and the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.